Support and Advice
Making the connection between primary and secondary

Click on the link below to view the video clip from Parent TV Channel used in the 'Managing Change' event, containing some useful advice and tips about the transition from Primary to Secondary schooling.

The list below was produced by the Fullbrook Parent Voice (FPV) with input from Surrey Family Information Services (FIS). If you have any comments or suggestions about this list please email the

A lot of the information listed below is available by using Surrey County Council's FIS web site . You can then access more information using:

  • Family Information Directory
  • Information for Young People 
  • Support for Parents and Carers 
  • Education and Learning Advice

Organisations (general advice …first point of contact):

Surrey Family Information (FIS) is a free internet, telephone and outreach service. We offer parents and prospective parents information about all services for children aged 0-19 years old (up to the age of 25 if the young person has a special need). We are a one stop place to find out where to go for more help, and help parents 'self serve’.

Tel: 08456011777

Parentline Plus - Got a Teenager is a national charity that works for, and with parents. They offer loads of on-line support and services to help raise teenagers (eg games consoles, sibling rivalry, bullying), online parenting classes, telephone advice from experts, fact sheets etc. They do also provide a telephone service. They could be used in a crisis, but is probably best for parents who want to research, or reflect and plan for the future.

Tel: 0800 800 2222 (24 hours) is part of Parentline

Family Line Surrey - A confidential telephone help line. No problem is too big or small. A listening service for families going through hard times. Good to call when thinks are going badly and you need a listening ear. They will refer parents on to support organisations in Surrey.

Tel: 0808 800 5678 (not 24 hours)

Partnership with Parents - The service provides information, advice and support to parents of children with Special Educational Needs (SEN) at all stages of their child's school life, from pre-school early diagnosis through to school-leaving at 16 or 19 and for those with learning difficulties and/or disabilities to age 25.

Tel: 01737 737300

Organisations (Specific family or child situations)

eg Single parent families, Bullying, ADHD, Drugs 
Refer to the Surrey Parent Handbooks below 
Contact Surrey Family Information Services.


Surrey Parent Handbooks - guides for parents of children aged 11-19. Includes information and further sources of help for lots of issues (eg friendships, drugs) including web sites and phone numbers for surrey and national services. Paper copies from FIS, libraries and downloadable from: (do a search for parent handbook) Copies are usually available at the school office.

101 Tips for Parent : Feelings and Friendships … a Manual for the teenage years - Pocket sized, easy to read ‘trouble shooting and how to guide’ full of ideas of what to do in typical situations with teenagers (including communication, rule setting, anger, responsibility, assertiveness feelings, managing change and saying good bye) to purchase (£3) from the Fullbrook School

101 Tips ‘GCSEs - what can a parent do? 101 tips to ensure success’
Pocket-sized guide offers parents and their children a comprehensive, accessible and practical guide to each stage of the GCSE process, from tried and tested revision and exam techniques, with tips on setting up a work corner, establishing routines and expectations, dealing with excuses, handling lack of motivation, planning for coursework, dealing with stress and much more. Useful appendices list the best websites, clearly explain the GCSE system and offers a ‘what to do if….’
guide. . Available to purchase (£3) from the Fullbrook School office.
Video Clips - this web site is full of short and informative video clips for handling some common topics for parents of all ages, including aged 9-14 'Moving to Secondary School' and 'Friends - Friendship Blues and Bust-ups'. This is a collaborative project funded by the Department for Education, and one partner is Parenting UK, a national membership body with access to parenting knowledge across the sector.
Other Web sites - Although this site is focused on bullying it also has a section about 'Making Friends' and 'Assertive Techniques'. The 'Making Friends' is within the 'child and young people area and is targeted at young people encouraging them to think about and explore what is a good friend or not? what kinds of friends do you like? and having a plan to work towards. The 'Assertiveness Techniques' are within the 'parent's section' and it includes a downloadable leaflet for young people. -  Know it All (KIA) for parents. Everything to get you set up to spend time understanding the internet world and supporting your children with their internet usage, including video clips. - government site with a section for Parents. Information and support for parents about how to help with your child's learning, including advice on choosing a school and finding.

Parenting books:

Surrey Library has around a hundred of different books for parenting 
Teenagers (reserve online via and have them delivered to your local branch).

All the following book are available from the library service except those marked with an ‘*’.

Parenting Pre-teens:

  • Talking to Tweenies - Getting it right before it gets rocky with your 8-12 year old (Elizabeth Hartley Brewer) - understanding their world and supporting them at this age.
  • How to Talk So Kids will Listen and Listen so kids will talk Adele Faber and Elain Mazlish).
  • *How to hug a porcupine - negotiating the prickly points of the tween years (Julie A Ross)
  • *Why are they so weird? What's really going on inside a teenagers brain (Barbara Trauch)
  • Adolescence - a guide for parents (Michael Carr-Gregg & Erin Shale).
  • Whatever! A down to earth guide to parenting teenagers (Gill Hines & Alison Baverstock).

Parenting Teenagers:

  • As listed in Supporting Your Teenager - Signposts for Parents :- 
  • Teenager, the agony, the ecstasy and the answers: How to bridge the gap between parents and teenagers (Aidan MacFarlane and Ann McPherson).
  • How to Talk So Kids will Listen and Listen so kids will talk (Adele Faber and Elaine Mazlish).
  • The Fathers’ Book: Being a good dad in the 21st. century. (David Cohen).
  • Parenting Girls (Janet Irwin, Susanna de Vries and Susan Stratigos Wilson)

Also recommended:
  • The Terrible Teens : what every parent needs to know - Kate Figes.
  • Teenagers!: What Every Parent Has to Know- Rob Parsons.