Mental Wellbeing for Students

Forgotten Passwords

Any user in Learning Partners Academy Trust can request a password reset from their personal email address by emailing NetworkHelpdesk@fullbrook.surrey.sch.uk. This will automatically create a helpdesk ticket and will also have an automated reply to the sender asking for the following information:

Students

If you are a student requesting a password reset:

1. Please outline which system(s) your require the password reset for

2. Which School you attend

3. Full name (including middle names)

4. Username

5. Date of Birth

6. A parent’s email address

Parents

If you are a parent requesting a password reset to any of our systems:

1. Please outline which system(s) you require the password reset for

2. Which School your student/pupil attends

3. Full name (including middle names)

4. Student/Pupils Username

5. Student/Pupils Date of Birth

6. First line of address

Staff

If you are a member of staff requesting a password reset to any of our systems:

1. Please outline which system(s) you require the password reset for

2. Full name (including middle names)

3. Username

4. School email address

5. Date of Birth

6. Telephone number – please note we will call you to confirm.

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